A simple, personalized and connected care experience

Sydney® Health brings together benefits, care options, and cost information with personalized guidance to help members navigate their care, make informed decisions, and feel more confident managing their health. And with Sydney Preferred, your experience also includes enhanced personalization, broader user access, and seamless integration with leading health and wellness solutions — all within a single connected platform.

Take a tour

With Sydney Preferred, you will experience all the capabilities of Sydney Health, plus:

  • Personalization that drives engagement.
  • Health and wellness activities and challenges that feel like an extension of your culture.
  • A seamless connection to third-party solutions.

Promoting Sydney Preferred

There are multiple ways you can encourage your employees to download and engage with Sydney Preferred. Employers that do at least two of these see an increase in app adoption and use — which can lead to improved outcomes for your employees and a better bottom line for your business.

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Sponsorship

Select an executive sponsor to encourage downloading Sydney Preferred as part of your benefits enrollment process

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Ongoing multi-channel communications*

Leverage different communication resources, including flyers or direct mail to promote the download, registration, and use of Sydney Preferred

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Incentives programs*

Create unique challenges to increase engagement, offer incentives your team will love, and tailor the whole experience through cobranding and custom messaging

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The future of care*

Access to care anytime, anywhere

Access to care anytime, anywhere

With Sydney Health members can easily access care, manage prescriptions and referrals, and explore wellness tools and community resources — all in one place, 24/7. Through a personalized, connected digital experience, Sydney Health helps your employees take action earlier and build healthier habits over time.

Finding the right care with confidence

Finding the right care with confidence

Powered by innovative insights Sydney Health helps guide employees to timely, appropriate care while surfacing personalized reminders, recommendations, and best next steps along the way. Our patented matching tool within Find Care connects employees to care providers based on their health history, claims data, and personal preferences — making it easier to find care that fits and supports better outcomes.

Answers that save time

Anthem’s Virtual Assistant provides personalized support — giving employees an intuitive, conversational way to find answers, understand benefits, and access care. Tailored to each member’s unique needs, Virtual Assistant simplifies complex health plan questions with clear, personalized answers. In fact, approximately 90% of users successfully resolve their inquiries within a single interaction.*

When questions go beyond self-service, Sydney Health makes it easy to connect with live support, health guides, or advocates.

Challenges

Motivating employees through Challenges

Engage employees through a common goal, while creating a fun, social, and rewarding challenge — now with enhanced features for privacy, personalization, and friendly competition. Create customized wellness challenges based on a broad range of criteria such as job, department, or location. Transparent reporting and analytics help track engagement and measure impact.

Learn about Challenges

Creating results

Millions are already engaging regularly with Sydney Health, giving them simple and convenient access to enhanced health and wellbeing.

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Sydney Health app maintains a 4.8/5 rating in the Apple iOS App Store® and a 4.6/5 rating in Google Play™.*

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Employees who use the Sydney Health app are 8% more likely to see a primary care provider and 6% less likely to visit the emergency room, supporting better outcomes and lower avoidable costs.*

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Our Sydney Health healthcare app helps members stay connected to their health and is rated the #1 mobile care experience among major competitors.*

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Set up for success

Access resources to promote Sydney Preferred to your employees.

See resources

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Right on time

Explore a sample communications timeline.

See timeline